If we have product in stock, processing times will vary due to work load, 2-7 business days is normal. If we do not have in stock, please allow 6 to 10 weeks for delivery time. Orders requiring multiple shipments will have additional charges passed on to the customer. Certain items are unable to be shipped together, therefore additional shipping charges will be required. Orders requiring multiple shipments will have additional shipping charges passed on to the customer.
International orders will be held and YOU MUST tell the sales representative (special instructions on web orders) when placing an International Order that you wish your order to ship in separate shipments with additional charges.
We will not be shipping our bolts or any firearm related items over $100 ($500 Canada) out of the USA until the end-customer pays for the proper documentation thru the United States State Department.
USPS MAIL (Domestic Only)
For packages less than 1 pound (up to 15.99 ounces), USPS picks up from PTG and delivers to your local post office for final delivery to your mailbox, door, or PO Box (to ensure delivery within the expected time frame your final carrier may vary).
DHL/UPS is our choice for shipping world wide. DHL/UPS are the only carriers used for out of country shipments. USPS is not used for out of country shipments due to loss and tracking problems in the past.
All returns for credit or replacement are subject to preauthorization by Pacific Tool & Gauge, Inc. All returns received without a Return Merchandise Authorization (RMA) number are subject to processing delay. Pacific Tool & Gauge reserves the right to refund or replace parts at their discretion. For all returns please note the RMA number on the exterior of the return package and provide the PTG RMA documentation inside the return package.
To obtain an RMA:
Pacific Tool & Gauge, Inc.
675 Antelope Road
White City, OR 97503-1031
If more help is necessary, a dedicated sales associate can process your return RMA# request by calling (541) 826-5808.